In Hotel business, it is all about competence in people, and especially the employee's qualities. The level of service quality depends on the qualities of employees. The qualities are about knowledge, skills and thoughts which lead to a hotel's survival and development. Hence we see extensive trainings in process and soft skills are organised in Premium Hotels and it is mandatory for the employees to complete these training hours to maintain their service quality.
However any such structure of process or soft skill training is completely missing in the budget section of the Hotel Industry wherein the employees of these properties needs more training and also a structured approach. Thus 'Hospitality Training Program' has been exclusively designed to fill this gap.