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- OTA list – Documentations to be properly done.
- Presentation of property from Guest conversion point of view.
- Presentation as per OTA algorithm. ( Content score is one of the ranking parameter )
- How to make it Visible on OTA – There are hundreds of hotels in your city, how to ensure a visible space. Hotel needs to understand the algorithms and dynamics first that keeps changing because of heavy competition. Hotel has to participate actively in promotions and show their hunger for business. Hotel should maintain proper rate and inventory so that booking does not bounce. High penalties are charged by OTA in such cases. Hotels are even delisted if it is repeated.
- Hotel needs to monitor competition and implement pricing strategy to take advantage on high occupancy dates.
- Stay in constant touch with OTA team for updates and adapt the changes fast.
- Once booking done, booking is tracked followed up and ensure a smooth check in to hotel.
- Review Management– Ensure to collect and respond to reviews posted by guests after check out or during the stay. Consider your hotel is not active online or not doing business online even then guest are writing online review about your property. So it is better we take charge and monitor and ensure a positive presence online. In case of any negative review our team makes it aware to hotel and investigates. We also help the hotel to find a solution so that hotel does not carry any similar reviews in future. For positive reviews a thank you note is shared with guest.
- Payment tracking assistance– It is really difficult for accountants at times to track payments if they miss out on some mails. Epace team will assist you to track payments and reconcile accounts with OTA. Hotel also has to follow different procedures to claim payments and also while releasing commissions. Epace helps and coordinate with hotels for smooth functioning between OTA and Hotel.
- Tax certificates are another major concern where Epace assists with regular follow-ups.
Connect with us:-
+91 9818105631
+91 9560380966
+91-8287217350
Email: sales@epacesetters.com
website : www.epacesetters.com